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COVID-19 Update: Good Start Formula

We know you have many questions right now and we are doing our best to provide the most updated information we have to answer any concerns.

Please scroll all the way down for a complete list of questions & answers we have about Good Start Infant Formula. We update this page frequently, kindly check back with us here for the most updated information.

Q. Can I buy formula or baby food directly from you? 

We sell Nestlé Good Start formula and Gerber baby food through retailers across the country. You can purchase the formula or baby food in a physical store location or through an online retailer.  Please check with your local retailer for stock and availability. We are working with retailers to keep up with the demand due to the concerns around COVID-19. We ask that you consider other new parents who also need access to food for their babies, and not stockpile formula or baby food products at this time. We are committed to producing the products you need to ensure all consumers have access to our products.  

Q. Can I get free formula samples? 

A limited amount of formula samples are offered as part of the Nestlé Baby & me program for new parents. These samples are mailed out only at specific times during the membership tenure and are not available for purchase. We are working with retailers to keep up with the increased demand due to the concerns around COVID-19, and will continue to produce and supply the products so consumers have access.  Please check with your local retailer for stock and availability. 

Q. Where can I find Nestlé® Good Start® Infant Formula?  Can you tell me what stores have it? 

We are doing our best to ensure the availability of our products where Nestlé® Good Start® Infant Formula is sold. You may want to check with your specific retailer to ask about what products they have available or alternatively you can check the store’s website to see what products are available online.  

If you are not able to find your regular Nestlé® Good Start® Infant Formula on shelf, it is safe and nutritionally appropriate to use a different Nestlé® Good Start® Infant Formula.  It is also appropriate to switch between liquid and powdered Nestlé® Good Start® Infant Formula unless you have been given specific instructions by your doctor.   

Nestlé® Good Start® Infant Formulas include Nestlé® Good Start® 1 & 2 (900g powder and 240mL concentrate available in Stage 1 only), Nestlé® Good Start® Plus 1 & 2 (580g and 1.02kg powder, ready-to-feed Tetra 250mL, concentrate 240mL and 89mL ready-to-feed nursers (available in Stage 1 only) and Nestlé® Good Start SootheTM (550g and 942g powder). 

Always remember to read and follow the preparation instructions on the label for each specific formula.   

If you have been giving Nestlé® Good Start® Infant Formula to your baby and you cannot find any Nestlé® Good Start® Infant Formula products, you can use another infant formula designed for healthy term infants from a different manufacturer.  All infant formulas designed for healthy term infants for sale in Canada have been approved by Health Canada to meet the nutritional requirements for normal healthy growth for all infants between the ages of 0-12 months. If you have questions about which infant formula to use or any questions related to feeding your baby, speak with your health care practitioner. Always remember to read and follow the preparation instructions on the label for each specific formula. 

Nestlé® Good Start® 3 is not an infant formula and should not be used to feed infants. 

Nestlé® Good Start® 3 is made specifically for toddlers above 12 months of age and is a nutritional supplement.  Nestlé® Good Start® 3 Plain Milk and Nestlé® Good Start® 3 Vanilla Flavour can be use interchangeably for toddlers in this age group.  If you cannot find Nestlé® Good Start® 3, whole cow’s milk can also be used and is recommended by Canadian Pediatric Society. 

Q. I can’t find my Nestlé® Good Start® product on shelf/ online/ in-stores.  Is it safe for me to give my baby another formula or another Nestlé® Good Start® product? Can I give my baby Stage 2 if they are not yet 6 months? 

Yes, all infant formulas designed for healthy term infants for sale in Canada have been approved by Health Canada to meet the nutritional requirements for normal healthy growth for all infants between the ages of 0-12 months.  Some infant formulas, such as Nestlé® Good Start® 2, may have some benefits specifically designed for older babies from 6-12 months, such as slightly higher levels of calcium and iron. The differences in these levels are still appropriate for all babies from 0-12 months.   

If you are not able to find your regular Nestlé® Good Start® Infant Formula on shelf, it is safe and nutritionally appropriate to use a different Nestlé® Good Start® Infant Formula.  It is also appropriate to switch between liquid and powdered Nestlé® Good Start® Infant Formula unless you have been given specific instructions by your doctor.  This applies to Nestlé® Good Start® Infant Formulas which include Nestlé® Good Start® 1 & 2 (900g powder and 240mL concentrate available in Stage 1 only), Nestlé® Good Start® Plus 1 & 2 (580g and 1.02kg powder, ready-to-feed Tetra 250mL, concentrate 240mL and 89mL ready-to-feed nursers (available in Stage 1 only) and Nestlé® Good Start SootheTM (550g and 942g powder). Always remember to read and follow the preparation instructions on the label for each specific formula.   

If you have been giving Nestlé® Good Start® Alsoy 730g or Nestlé® Good Start® Organic 900g to your baby and you cannot find them available you can use another infant formula designed for healthy term infants from a different manufacturer that offers the benefits of Soy Infant Formula or Organic Infant Formula.  All infant formulas designed for healthy term infants for sale in Canada have been approved by Health Canada to meet the nutritional requirements for normal healthy growth for all infants between the ages of 0-12 months. If you have questions about which infant formula to use or any questions related to feeding your baby, speak with your health care practitioner. Always remember to read and follow the preparation instructions on the label for each specific formula. 

If you have been giving Nestlé® Good Start® Infant Formula to your baby and you cannot find any Nestlé® Good Start® Infant Formula products, you can use another infant formula designed for healthy term infants from a different manufacturer.  All infant formulas designed for healthy term infants for sale in Canada have been approved by Health Canada to meet the nutritional requirements for normal healthy growth for all infants between the ages of 0-12 months. If you have questions about which infant formula to use or any questions related to feeding your baby, speak with your health care practitioner.  Always remember to read and follow the preparation instructions on the label for each specific formula. 

Nestlé® Good Start® 3 is not an infant formula and should not be used to feed infants below 12months of age.  Nestlé® Good Start® 3 is made specifically for toddlers above 12 months of age and is a nutritional supplement.  Nestlé® Good Start® 3 Plain Milk and Nestlé® Good Start® 3 Vanilla Flavour can be use interchangeably for toddlers in this age group.  If you cannot find Nestlé® Good Start® 3, whole cow’s milk can also be used and is recommended by Canadian Pediatric Society. 

Q. I can’t find my Nestlé® Good Start® Alsoy or Nestlé® Good Start® Organic on shelf/ online/ in-stores.  Is it safe for me to give my baby another formula?

If you have been giving Nestlé® Good Start® Alsoy 730g or Nestlé® Good Start® Organic 900g to your baby and you cannot find them available you can use another infant formula designed for healthy term infants from a different manufacturer that offers the benefits of Soy Infant Formula or Organic Infant Formula.  All infant formulas designed for healthy term infants for sale in Canada have been approved by Health Canada to meet the nutritional requirements for normal healthy growth for all infants between the ages of 0-12 months. If you have questions about which infant formula to use or any questions related to feeding your baby, speak with your health care practitioner. Always remember to read and follow the preparation instructions on the label for each specific formula. 

Q. I am pregnant, what precautions should I be taking with COVID-19?  What if I become sick? 

If you’re worried that you may have Coronavirus, please follow the direction provided by Health Canada. If you have questions about you and your baby’s health and well-being, please contact your healthcare provider. Your doctor can provide you with the resources and information you need.  

Q. I am breastfeeding, what happens if I contract COVID-19?  Can I breastfeed?  Do I need to self-quarantine from my baby? 

If you have questions about you and your baby’s health and well-being, please contact your healthcare provider.  Your doctor can provide you with the resources and information you need.    

Q. Is Nestlé giving out free formula? 

We are aware of a rumor that states that the infant formula companies are providing products free of charge in response to stores running out of product stock.  While this is not the case, we are continuing to make our products as accessible as possible for families.  

We are working to maintain a consistent supply of infant formulas and baby foods to retailers so that they can restock their shelves as soon as possible. If you find empty shelves at your local retailer, we encourage you to speak to the store’s manager to find out when the next shipment is scheduled to arrive. You can also check online retailers who may have more stock of our formulas and foods.  

Q. Is Nestlé donating formula or baby food to charities given the increased demand?  

In times like these, our communities need our help more than ever. We are a proud partner of Food Banks Canada and in addition to our ongoing support of this organization, we are also introducing an Employee Matching Program to help the Food Bank during this extraordinary time.    

Q. Is Nestle able to sell online and deliver directly to consumers? 

We work with the online retailers in Canada including Amazon, PC Express and Walmart.ca.  They continue to stock Nestlé Good Start formula and Gerber baby foods, and their operations will allow them to serve families across the country. 

Q. Can Nestle instruct retailers to restrict stockpiling purchases by consumers, that is, to put in place maximum order quantities at retail locations? 

Purchase quantity is at the retailers’ discretion. We encourage consumers to be thoughtful about their purchase quantities to ensure equitable access by all parents. Our goal is to ensure we meet retailers’ increased volume requirements as best we can during this extraordinary situation. We are working to maintain a consistent supply of infant formulas and baby foods to retailers so that they can restock their shelves as soon as possible.  We are also working with the online retailers in Canada including Amazon, PC Express and Walmart.ca.  They continue to stock Nestlé Good Start formula and Gerber baby foods, and their operations will allow them to serve families across the country. 

Q. Has production of formula stopped or been impacted due to the cross-border restrictions? 

There is no interruption to our supply chain. We have the full support and encouragement from the government that the food and beverage business is ‘essential’ and Nestlé is continuing to supply these products to Canadians as a top priority. 

Q. Has Nestle ramped up production in the wake of this crisis? 

We understand the concern parents feel when they see empty shelves.  Our goal is to ensure we meet retailers’ increased volume requirements as best we can during this extraordinary situation. We are working to maintain a consistent supply of infant formulas and baby foods to retailers so that they can restock their shelves as soon as possible.  We are also working with the online retailers in Canada including Amazon, PC Express and Walmart.ca.  They continue to stock Nestlé Good Start formula and Gerber baby foods, and their operations will allow them to serve families across the country. 

Q. What can I do if I can’t find the products I am looking for? 

If you find empty shelves at your local retailer, we encourage you to speak to the store’s manager to find out when the next shipment is scheduled to arrive. You can also buy through the online retailers in Canada including Amazon, PC Express and Walmart.ca.  They continue to stock Nestlé Good Start formula and Gerber baby foods, and their operations will allow them to serve families across the country. 

If you are not able to find your regular Nestlé® Good Start® Infant Formula on shelf, it is safe and nutritionally appropriate to use a different Nestlé® Good Start® Infant Formula.  It is also appropriate to switch between liquid and powdered Nestlé® Good Start® Infant Formula unless you have been given  specific instructions by your doctor.   

Nestlé® Good Start® Infant Formulas include Nestlé® Good Start® 1 & 2 (900g powder and 240mL concentrate available in Stage 1 only), Nestlé® Good Start® Plus 1 & 2 (580g and 1.02kg powder, ready-to-feed Tetra 250mL, concentrate 240mL and 89mL ready-to-feed nursers (available in Stage 1 only) and Nestlé® Good Start SootheTM (550g and 942g powder). Always remember to read and follow the preparation instructions on the label for each specific formula.   

If you have been giving Nestlé® Good Start® Infant Formula to your baby and you cannot find any Nestlé® Good Start® Infant Formula products, you can use another infant formula designed for healthy term infants from a different manufacturer.  All infant formulas designed for healthy term infants for sale in Canada have been approved by Health Canada to meet the nutritional requirements for normal healthy growth for all infants between the ages of 0-12 months. If you have questions about which infant formula to use or any questions related to feeding your baby, speak with your health care practitioner. Always remember to read and follow the preparation instructions on the label for each specific formula. 

Nestlé® Good Start® 3 is not an infant formula and should not be used to feed infants.  Nestlé® Good Start® 3 is made specifically for toddlers above 12 months of age and is a nutritional supplement.  Nestlé® Good Start® 3 Plain Milk and Nestlé® Good Start® 3 Vanilla Flavour can be use interchangeably for toddlers in this age group.  If you cannot find Nestlé® Good Start® 3, whole cow’s milk can also be used and is recommended by Canadian Pediatric Society.

Q. Are there any homemade substitutes for formula?  

No. For babies who are not being breastfed or receiving breastmilk, only commercial infant formula is recommended by Health Canada as a breastmilk substitute. For more information please visit https://www.canada.ca/en/health-canada/services/canada-food-guide/resources/infant-feeding/safety-homemade-infant-formulas-canada.html 

If you find empty shelves at your local retailer, we encourage you to speak to the store’s manager to find out when the next shipment is scheduled to arrive. You can also buy through online retailers like Amazon, PC Express and Walmart, who serve consumers across the country. We are working to ensure have stock of our infant formulas and baby foods.  

If you are not able to find your regular Nestlé® Good Start® Infant Formula on shelf, it is safe and nutritionally appropriate to use a different Nestlé® Good Start® Infant Formula.  It is also appropriate to switch between liquid and powdered Nestlé® Good Start® Infant Formula unless you have been given  specific instructions by your doctor.   

Nestlé® Good Start® Infant Formulas include Nestlé® Good Start® 1 & 2 (900g powder and 240mL concentrate available in Stage 1 only), Nestlé® Good Start® Plus 1 & 2 (580g and 1.02kg powder, ready-to-feed Tetra 250mL, concentrate 240mL and 89mL ready-to-feed nursers (available in Stage 1 only) and Nestlé® Good Start SootheTM (550g and 942g powder). Always remember to read and follow the preparation instructions on the label for each specific formula.   

If you have been giving Nestlé® Good Start® Infant Formula to your baby and you cannot find any Nestlé® Good Start® Infant Formula products, you can use another infant formula designed for healthy term infants from a different manufacturer.  All infant formulas designed for healthy term infants for sale in Canada have been approved by Health Canada to meet the nutritional requirements for normal healthy growth for all infants between the ages of 0-12 months. If you have questions about which infant formula to use or any questions related to feeding your baby, speak with your health care practitioner. Always remember to read and follow the preparation instructions on the label for each specific formula. 

Nestlé® Good Start® 3 is not an infant formula and should not be used to feed infants. Nestlé® Good Start® 3 is made specifically for toddlers above 12 months of age and is a nutritional supplement.  Nestlé® Good Start® 3 Plain Milk and Nestlé® Good Start® 3 Vanilla Flavour can be use interchangeably for toddlers in this age group.  If you cannot find Nestlé® Good Start® 3, whole cow’s milk can also be used and is recommended by Canadian Pediatric Society. 

Q. What should I do if I have questions about my baby’s nutritional needs?  

For additional questions you may have around your and your baby’s health and nutritional needs, we recommend speaking to your health care provider or calling the Health Agency in your province or territory:  

British Columbia 

Call: 811  

Visit: www.bccdc.ca/covid19  

 

Alberta 

Call: 811  

Visit: www.myhealth.alberta.ca  

 

Saskatchewan 

Call: 811  

Visit: www.saskhealthauthority.ca  

 

Manitoba 

Call: 1-888-315-9257  

Visit: www.manitoba.ca/covid19  

 

Ontario 

Call: 1-866-797-0000  

Visit: www.publichealthontario.ca  

 

Quebec 

Call: 1-877-644-4545  

Visit: www.quebec.ca/coronavirus  

 

New Brunswick 

Call: 811  

Visit: www.gnb.ca/publichealth  

 

Nova Scotia 

Call: 811  

Visit: www.nshealth.ca/public-health  

 

Prince Edward Island 

Call: 811  

Visit: www.princeedwardisland.ca/covid19  

 

Newfoundland and Labrador 

Call: 811  

or  

1-888-709-2929  

Visit: www.gov.nl.ca/covid-19  

 

Nunavut 

Call: 867-975-5772  

Visit: www.gov.nu.ca/health  

 

Northwest Territories 

Call: 

Yellowknife: 867-767-9120 

Inuvik: 867-490 –2225 

Fort Smith: 867-872-6219 or 867-872-6221 

Hay River: 867-874-7201: Call Public Health at (867) 874-7201 between 08:30 to 16:30. After hours, please contact the Emergency Department at (867) 874-8050 

For other communities, call the local health centre. Phone numbers are listed here: www.hss.gov.nt.ca/health-centres 

Visit: www.hss.gov.nt.ca  

 

Yukon Territory 

Call: 811  

www.hss.gov.yk.ca 

If you have additional questions that are not answered on the Canada Public Health Agency website:  
Canada’s coronavirus hotline - 1-833-784-4397 (interpretation services are available in multiple languages) 
Email: phac.info.aspc@canada.ca 

**Do you speak Mandarin, Hindi or Tagalog? You can also access information on Good Start formula, breastfeeding and baby nutrition in these languages here: translated.nestlebaby.ca**

Last updated: August 28, 2020
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