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Product Claims & Inquiries

“Eligible vendors can submit claims for chocolate, beverage and nutrition products that are expired or damaged.”

Our Nestlé Connect Program allows eligible vendors to submit claims for expired or damaged products including Nestlé Confectionary chocolate, beverage and nutrition products. To access the portal, simply go to to login.

Alternatively, you may email our support team at or call us toll-free at 1-877-772-0012 to leave a message. Please include the following details so our representatives can better assist you:

- Store Name

- Store Number

- Contact Name

- Contact Phone Number

- Transaction reference ID# (this is the 9-digit number you received from the portal if you’ve already submitted a claim)

- Detailed explanation of your question/issue

Last updated: April 4, 2019
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